Shipping policy

At Rewrk Collective, we primarily utilize UPS or FedEx for shipping the majority of our products. Please allow us a maximum of 72 hours to process and dispatch your in-stock order. Some items available in stock can be shipped on the same day or within one business day, with tracking details sent via email for your convenience. Occasionally, certain factors such as physical location, carrier availability, warehouse access, item availability, and logistical conditions may necessitate additional processing time. Please be aware that orders for non-stock or customized items might require extended processing periods.

For oversized items, truck freight or LTL shipping is necessary, involving inspection and a signature upon delivery. Details about freight shipping can be found here. Shipments to destinations like HI, AK, PR, APOs, Guam, and the Virgin Islands might incur extra shipping fees.

Tracking numbers are provided for shipment tracking purposes. Shipping times for custom or made-to-order items can vary significantly due to processes like manufacturing, painting, modification, embroidery, or assembly.

All products we sell are dispatched from authorized Rewrk Collective shipping facilities. Special shipping or delivery arrangements are necessary for international orders and oversized packages.

In the event that a product arrives damaged, please adhere to the following steps:

Immediately Contact Us: Support@rewrkcollective.com
Preserve the Packaging: Keep the product in its original packaging and box.
Document the Damage: Create a list of the damaged or missing items.
Visual Evidence: Capture photographs of the damaged packaging and contents.
Bill of Lading Note: If the driver doesn't allow inspection or can't wait, make sure to write "SUBJECT TO INSPECTION" on the Bill of Lading and have the driver sign it.
Rewrk Collective Contact: We will communicate with the shipper after receiving the provided information to schedule any necessary pickup. Do not send the product back to the return address without written approval from Rewrk Collective.
Inspection and Resolution: Once we receive and inspect the product, we will contact you to discuss whether the item can be repaired, replaced, or if a credit will be issued.

IMPORTANT: Upon signing and accepting a freight shipment, you release the freight company and Rewrk Collective from any liability for damages not reported on the delivery receipt. It's essential to inspect the contents of a freight shipment, even if the external packaging shows no visible damage.

International Shipping

For all international shipments, potential customs fees, import duties, tariffs, and taxes might apply. The buyer is responsible for any charges related to importing products purchased from Rewrk Collective or its affiliates. These costs are often determined during customs processing, and charges exceeding initial estimates will be invoiced to the customer. If a purchased product is refused for import, resulting costs will also be billed to the customer.

PLEASE NOTE: Shipping charges are non-refundable.

Shipping Charges for Returns and Refunds:

For orders within the continental US where the return reason is unrelated to a [Store Name] error, such as changing your mind about the product, purchasing the wrong item (with accurate description), or any non-[Store Name] related reason, a return processing fee of $10 per item along with the initial shipping charge will be deducted from the refund amount.

Defective, Damaged, or Incorrect Products:

While we strive for flawless products, factors beyond our control might lead to damage, defects, or incorrect items. If you receive a defective, damaged, or incorrect item, do not attempt to use, install, modify, or repair it. Contact our customer service team immediately for assistance. We will work with you to facilitate the exchange or replacement process, which might involve sharing photos or videos to assess the issue.

In such cases, we will provide a prepaid return label for the defective part. After inspection and confirmation of the defect, an exchange or replacement will be arranged.

Products must be returned within 30 days of delivery. If the damage occurred during shipping, we will schedule a pickup by the courier. For freight carrier shipments, additional requirements apply.

Please note that this section does not cover warranty claims. Warranty terms vary by manufacturer.

Free Shipping Disclaimer:

Returned items with a previous free shipping promotion will have the waived shipping cost deducted from the refund. Restocking fees may apply.